Privacy Policy
Effective October 2026
This Privacy Policy explains how ACT Shipping Solutions Limited receives, uses, protects and shares information when you enquire about or use our freight and logistics services.
1. Who this policy covers
This Privacy Policy applies to ACT Shipping Solutions Limited and covers all individuals and businesses who enquire about, request or use our freight transportation, project and marine logistics, cargo handling and storage, and specialist support services. It describes how we receive, use, protect and share information in the course of coordinating shipments across the Caribbean and worldwide.
2. How information reaches ACT
Information reaches us through the enquiries and quotation requests you submit, the shipment details you provide, correspondence with our team, and the technical information collected when you visit our website. We only collect information that is relevant to coordinating your shipment or responding to your request.
3. Information ACT may receive
We may receive your contact details (name, company, email, phone, WhatsApp), shipment details (origin, destination, cargo description, commodity, weight, dimensions, dates), and any special handling or regulatory information relevant to the movement of your cargo.
4. Correspondence and shipment records
We keep records of our correspondence with you and the shipment details you provide so we can coordinate your cargo, prepare quotations, arrange carriers and customs, and respond to follow-up enquiries. These records help us deliver the services you request.
5. Website forms and technical information
When you use our website forms, we collect the information you enter. We may also collect limited technical information such as browser type and pages visited, to operate, secure and improve the website. We do not use this information to identify you personally beyond what is necessary to respond to your request.
6. Why information is used
We use information to assess and coordinate your shipment, prepare quotations, arrange carriers, customs and agents, communicate with you about your cargo, and fulfil our service and legal obligations. We only use information for the purposes for which it was provided.
7. Permission and applicable requirements
We process information with your permission and in line with applicable requirements. Where consent is required, you may withdraw it at any time. We comply with the data protection requirements applicable to our operations in Trinidad and Tobago and the jurisdictions we serve.
8. Service messages and marketing
We may use your contact details to send service messages about your shipment or enquiry. Where you have agreed, we may also send relevant updates about our services. You can ask us to stop sending marketing messages at any time.
9. Sharing for logistics services
To coordinate your shipment, we may share relevant information with carriers, customs authorities, agents and other parties involved in the movement of your cargo. We share only what is necessary to arrange and complete the services you request.
10. Service providers and other disclosures
We work with service providers who help us operate our business and coordinate shipments. We may disclose information where required by law or regulation, or where necessary to protect our rights, comply with legal process, or respond to claims.
11. International handling of information
Because we coordinate shipments across the Caribbean and worldwide, your information may be handled by parties located in other countries. We take steps to ensure information is handled in line with this policy and applicable requirements wherever it is processed.
12. How long information is kept
We keep information for as long as necessary to provide the services you request and to meet our legal and regulatory obligations. After that, we remove or anonymise it, unless we are required to keep it for longer.
13. Cookies and linked services
Our website may use cookies and similar technologies to operate and improve the site. Third-party services linked from our website, such as carriers or agents, have their own privacy practices. We encourage you to review their policies when using those services.
14. Protecting information
We take reasonable measures to protect information against unauthorised access, loss, misuse or disclosure. Access to information is limited to those who need it to coordinate your shipment or operate our business.
15. Your requests and choices
You can ask to access, correct or update your information, or to withdraw consent for marketing. You can also ask us about how your information is used. We will respond to your requests in line with applicable requirements.
16. Children and changes to this policy
Our services are intended for businesses and individuals arranging freight and logistics. We do not knowingly collect information from children. We may update this policy from time to time and will indicate the effective date on this page.
17. Contact
If you have any questions about this Privacy Policy or how we handle information, please contact ACT Shipping Solutions Limited. Email: actshippingsolutions@gmail.com. Tel: +1 (868) 296-8415.